How to get a refund

If you've had an experience with one of our machines that hasn't been what you were expecting, you may be entitled to a refund. To find out how we can help quickly, please select from the options below. For our refund terms, see this help article.

Automated refund

Some refund requests can be auto-validated through troubleshooting. Find out if you're eligible by clicking the button below.

Contact us by email

If your refund request is non-urgent, you can contact us by email. We aim to reply to email queries within 1 - 3 working days.
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