How to get a refund
If you've had an experience with one of our machines that hasn't been what you were expecting, you may be entitled to a refund. To find out how we can help quickly, please select from the options below. For our refund terms, see this help article.
Some refund requests can be auto-validated through troubleshooting. Find out if you're eligible by clicking the button below.Troubleshoot
Contact us by email
If your refund request is non-urgent, you can contact us by email. We aim to reply to email queries within 1 - 3 working days.Email now
Looking for help? Try searching the help centre.