The dryer isn't working correctly

If you placed your clothes in one of our dryers and found that they hadn't been dried at all, we can help explain why and what to do next.

Did you place your clothes in one of our dryers and return to find they hadn't been dried at all?

Sometimes our machines experience lint build-up, which can block the channels that allow hot air in. We service our machines on a regular basis, but sometimes issues can occur between the times our engineers check in. Our first priority is making sure you recieve a refund for your time using the dryer - go to this page to process your refund. We also ask that you report the issue with the machine so that an engineer can visit the site as soon as possible.

Need a refund? You can apply for one here.
Apply for refund
Need to speak to someone? We'll help you out.
resolve your issue
Based on your answers, you are entitled to a refund. Report the machine first to receive a refund.
Start refund process
This machine should be reported. Report this machine so that an engineer can fix it.
REport machine

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