I can't retrieve my washing

If you're unable to remove your washing from one of our machines, we have several ways for you to retrieve your washing.

Are you unable to remove your washing from one of our machines?

We service our machines on a regular basis, however on rare occasions they do experience faults. Our safety measures are designed to protect you from harm but can also result in the doors to our washers and dryers becoming locked shut. Our first priority is getting your clothing returned to you. To help resolve the issue as fast as possible, try following the steps below:

If your clothes become stuck in one of our machines, you are entitled to a refund.

Need a refund? You can apply for one here.
Apply for refund
Need to speak to someone? We'll help you out.
resolve your issue
Based on your answers, you are entitled to a refund. Report the machine first to receive a refund.
Start refund process
This machine should be reported. Report this machine so that an engineer can fix it.
REport machine

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