Are one of your customers unable to remove their washing from one of our machines?

We service our machines on a regular basis, however on rare occasions they experience faults. Our safety measures are designed to protect users from harm but can also result in the doors to our washers and dryers becoming locked shut. To help resolve the issue as fast as possible, try following the steps below:

• Switch off the power to a Revolution Laundry machine. After 5-10 minutes the machine should reset, and the doors should unlock.
• If this fix does not help, contact customer service. A member of our team will respond during business hours (9am to 5pm), and on weekends between 9am and 3pm, to report the machine to our engineers.

If a customer's clothes become stuck in one of our machines, they are entitled to a refund from us. Instruct them to go to our website to request a full refund.

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