Check whether you were charged, try another contactless payment method and report the machine if payment still fails.

If the payment is declined or the machine does not accept it:

Check your bank account to confirm that no payment was taken.
Try another bank card or compatible contactless payment method, such as Apple Pay.
If payment still fails, report the machine so that the issue can be investigated.

If a payment appears as pending or you believe you were charged twice, see I was charged twice or a different amount than on my receipt.

Need a refund? You can apply for one here.

Need to speak to someone? We'll help you out.

Based on your answers, you are entitled to a refund. Report the machine first to receive a refund.

This machine should be reported. Report this machine so that an engineer can fix it.

Did this article solve your query?

From ME to you, thanks for the positive feedback. If you have the time, please take a couple of minutes to share your expereince on TrustPilot.
‍

We're sorry to hear this article wasn't helpful. If you're still unable to find a solution, try speaking to us online.

What should I do if my Revolution Laundry payment fails?