We're here to assist

Welcome to the ME Group UK Help Center. We’re here to assist you with questions and resolve issues. Use the search bar below or troubleshoot your issue to get some help.

Important service update

We are having an increased volume of enquiries regarding our 5ID service. If you have a print out that contains five photos, but does not show the digital code you were expecting, please read this article on how to get help now.

I need to speak to someone

Need help and want to speak to someone? You can get help now.

GET HELP

I want a refund

If you've had a negative experience with one of our machines, you may be entitled to a refund.

GO TO REFUNDS

A machine is broken

Is our vending machine not working as intended? Call out an engineer now to fix the issue.

REPORT NOW

Looking for help? Try searching the help centre.

We're here to assist

Important service update

I need to speak to someone

I want a refund

A machine is broken

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