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Welcome to the ME Group UK Help Center. We’re here to assist you with questions and resolve issues. Use the search bar below or troubleshoot your issue to get some help.

Important service update

Please be aware that our Customer Support team will be working reduced hours over the May Bank Holiday weekends. As a result, response times may be longer than usual. We appreciate your understanding and will respond to all enquiries as promptly as possible.

Holiday Closure Dates:
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Bank Holiday Monday 5th May - Closed
Bank Holiday Monday 26th May - Closed

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I want a refund

If you've had a negative experience with one of our machines, you may be entitled to a refund.

A machine is broken

Is our vending machine not working as intended? Call out an engineer now to fix the issue.

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ME Group International plc is incorporated in England and Wales. Company registration number 00735438. Registered office address is at: Unit 3B Blenheim Road, Epsom KT19 9AP, United Kingdom.