My print-out has 5 photos but no digital code

Has your print out got 5 photos?

Does your print out have 5 photos like the below? Are you looking for a code that isn't on the print out or waiting for a digital photo to arrive by email?

If your print out looks like the above, you've selected the 5ID photo option. The 5ID photo option is a print-only service, meaning it can not be used in digital passport applications. You may have entered your email address to receive a copy sent by email, however this copy is for your records and receipt purposes only and will be compressed to reduce its file size. This compression will likely make the photo unsuitable for most online applications.

If you selected this option by mistake, you are entitled to a refund using the options available below.

Need a refund? You can apply for one here.
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Based on your answers, you are entitled to a refund. Report the machine first to receive a refund.
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